Frequently Asked Questions
How do I order kratom from Original Harvest Kratom?
1. Buy kratom online: Simply browse the selection of kratom products in our online store, and add the strain and quantity you want to your shopping cart. Then check out and pay with one of our accepted payment methods.
2. Buy kratom over the phone: Give us a call at 1-855-550-HERB (4372) and speak to one of our helpful, knowledgeable sales representatives. Let them know the strains and quantities you want, and pay by Interac e-transfer (in Canada).
3. Buy kratom with a mail-in form. If you prefer to go old-school, send us an email or call us to request your mail-order form. We will email you a printable version, or mail you a copy, and you can fill it out and mail it back. Please note that payment must still be made over the phone by one of our accepted methods; we do not accept payments by mail.
For more information, please see Payment Methods.
Confidentiality of Personal Information
We do not share any private information with any third party, and all credit card payments are encrypted to further ensure your data’s safety. See our Terms and Conditions for more information.
What Payment Options Do You Accept?
At Original Harvest Kratom, you can pay with the following methods:
- Bitcoin (online orders only)
- Bank/Wire Deposit
- Payment by Mail
To place your order offline, request a printable order form be emailed to you, or provide us with your mailing address to have one sent to your home. Please note: we do not accept payments by mail. Offline orders must still be paid via credit card.
Can I have kratom delivered to my country?
At this time, Original Harvest Kratom only delivers to customers in the United States. Additionally, due to state laws, we are unable to deliver products to Tennessee, Vermont, Arkansas, Alabama, Wisconsin, Indiana, San Diego, CA, Jerseyville, IL, and Sarasota County, FL.
Ultimately, it is up to the customer to determine the laws of their region of residence – Original Harvest cannot be held responsible for any legal issues arising from the order or delivery of our products.
Can my order be shipped discreetly?
For more information, see Shipping and Delivery.
How much is shipping and delivery?
Orders up to 13oz: $4.95
Orders over 13oz: $14.95
Shipping prices are not inflated but reflect the exact cost of shipping our premium, organic kratom to your door. For full details, please see Shipping and Delivery.
*All shipping prices are in US dollars
In what currency are product prices?
All prices of Original Harvest Kratom products are in US dollars.
Where is Original Harvest Kratom located?
All our premium kratom products are sourced straight from their native farms in Southeast Asia, but our warehouses and shipment facilities are located right here in North America.
Where is my order?
Please note: Once the package leaves our warehouse (ie: once you have received your tracking number), we are no longer responsible for it. If the following occurs, please speak to your local postal service, as we are unable to assist you:
- If you accidentally entered your mailing address incorrectly, we cannot be held responsible for packages being delivered to the wrong address. Please note that we cannot guarantee our ability to make address changes after your order confirmation has been received; once you have received a shipping confirmation email, the matter is entirely out of our hands. If you realize you entered an incorrect mailing address after placing your order, please contact [email protected] immediately.
- If your package is marked as “delivered” in any manner by the postal service, we cannot be held responsible missing packages. If you are concerned that someone has taken your package off your property illicitly, please reach out to your local postal service to take further steps.
Once your package has left our facility, we cannot be held responsible for it. Please keep an eye on your tracking number and contact the postal service if you have any concerns.
*Please do not inquire into your delivery date before the maximum delivery time has elapsed. Unfortunately, we cannot control postal service delays, and are unable to guarantee the speed of delivery once your product has left our warehouse.*
Can my order be shipped to a P.O. box?
How long will my kratom last?
To ensure the continued freshness of your kratom powder, store it in individual bags holding a day or two-worth of product, and only open the bags as you need them. Remove as much air as possible from each bag and place them in a light-proof container, preferably one that prevents outside odors from entering.
Store this container in a cool, dark location like a pantry. You can store your kratom in the fridge or freezer, but take care to ensure the bags will not develop condensation. Any moisture in the product can result in mold growth.
Even in the best storage conditions, kratom does eventually begin to lose its potency. We recommend not ordering more than a 3-month supply of kratom powder, to ensure its continued viability.
How can I be sure Original Harvest Kratom is a legitimate company, and that I’m getting real kratom powder?
If you have any concerns about ordering from us, please feel free to send us an email, or give us a call. One of our representatives will be happy to speak with you about the security and benefits of ordering from Original Harvest Kratom.
Is kratom legal?
We reserve the right to refuse sale to any customer, for any reason, and are unable to ship to certain states. Please see Shipping and Delivery for details.
Can I get a discount on large orders?
What is your return policy?
*Please see our 30-Day Guarantee for more information. We cannot guarantee refunds on returned products that do not follow the guidelines outlined on this page.
*Original Harvest is not responsible for return shipping costs, and original shipping costs cannot be refunded.